Orders are typically processed and sent out the door within 2 business days and usually delivered within 5-7 business days (holidays and or government mandated restrictions due to health or other emergencies excluded).
*Please follow your tracking number, many of our products require a signature upon delivery. If nobody is there to sign for the package, the customer is responsible for coordinating re-delivery and any costs that might be associated.
All shipping claims apply only to US Domestic Shipping. International shipping will be assessed on an individual basis.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at CustomerCare@HighbrowWater.com
Customer is responsible for shipping costs for returns:
Please see Returns for more details and information.