I was so impressed with their customer service! I had mistakenly sent these filters to my boss’s business address instead of their home. And to make it worse the business was closed for the holidays and the filters couldn’t be delivered. When I called, Tinavalen answered and was very kind and understanding and helped track them down and make sure they were going to get delivered instead of returned to them. She called the shipping service and even asked if we could change the delivery address. She stayed with it til the end checking to make sure we had the order. It was wonderful to be able to have her answer the phone instead of a robot and have her personable help. I was glad it was not a big place where they would pass me on and lose me. She even made sure orders will go to the right place in the future. I know we will continue to buy our filters with the Highbrow Water Filter family. My boss was very happy too with the service and the filters. Highbrow has our highest recommendation!

Not only is my water clean and safe, this company has the best customer service out there. The owner personally helped me diagnose an issue with my own water so that I could get the max best out of their filter. I’m still amazed how healthy we’ve all felt since changing to drinking only from our super clean water. Highly recommend this business!

Fast shipping! Was readily available for questions and responded quickly,. Switched from Brita which we had for 10 years. Allows for more volume than Brita pitcher but most importantly, noticeably better tasting water.